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Contact & Support

tip

To ask a sales or career question, or something else in general, use the "Contact Us" navigation item in the Admin Console. This opens the Contact Form. For technical issues alone use the View Support Tickets screen, which is described on this page.

Before raising a support ticket please check the list of Frequently Asked Questions (FAQ) to see if we already answered your question.

View Support Tickets​

The View Support Tickets screen provides a centralized place to manage all your technical support requests.

View Support Tickets Screen

From this screen, you can:

  • View the list of all your support tickets: The main area of the screen will display a list of all the support tickets you have created. Initially, this list will be empty, as shown in the image.
  • Create a new support ticket: By clicking the Create Support Ticket button, you can open a new form to submit a detailed request to our technical support team. Use the Choose File Button to attach any supporting documentation (e.g. a screenshot).
  • Filter your tickets: The orange Filter Button allows you to narrow down the list of tickets based on criteria such as status (e.g., open, closed) and date range. You can also sort the tickets by age.

Frequently Asked Questions (FAQ)​

What quick actions shortcuts can I use in the prompt box?​

You can use quick actions shortcuts in the Input Prompt box like /explain, /refactor, /test, and /docs.

What is Architect Mode and how does it work?​

Priset is a Glass Box. Architect Mode generates a transparent Implementation Blueprint before executing any code, so you always know what’s changing. It analyzes your codebase, suggests multiple implementation strategies, and pauses for your review and approval before touching files.

When should I use Q&A Mode versus Code or Architect Mode?​

While Code and Architect modes are meant for modifying files (with Architect Mode pausing for approval), Q&A Mode is strictly read-only and designed for codebase exploration, explanations, tracing data flows, or self-reviewing code without altering files.

How can I stop, pause, or resume AI execution?​

When a task is processing, the Run button changes to a red Stop icon. You can click it at any time to halt the AI's generation. Type "continue" and press Run again to resume.

How do I use quick actions directly from the code editor?​

You can access quick actions by highlighting code, right-clicking in your code editor, and selecting the Priset AI menu (e.g., Priset AI / Explain Code).

How do quick actions behave when text or files are selected?​

Priset's Quick Action buttons are context-aware: if no file is open, the action applies to the entire solution; if text is selected, it applies only to that exact code block.

What do Explain Code, Refactor, Generate Docs, and Generate Tests do?​

  • Explain Code: Generates a detailed, plain-English breakdown of your selected logic.
  • Refactor: Improves code structure, readability, or performance without altering core behavior.
  • Generate Docs: Automatically produces comprehensive, formatted docstrings/comments tailored to your language.
  • Generate Tests: Drafts unit tests for highlighted logic like an automated QA engineer.

How do I enforce project-wide coding standards and ignore files?​

Through Project Persona, you can set technology & version constraints, architectural guidelines (e.g., strict SOLID principles), and explicitly list files or folders to ignore. Priset also automatically respects your .gitignore file.

What should I do if generated code fails due to invalid or malformed input files (like JSON or XML)?​

If you frequently find that you provide JSON, XML, or other structured input files with syntax errors or incorrect formatting—causing Priset to complete the coding but resulting in non-working code—add the following instruction to your Project Persona:

Always check the input file(s) I give you to make sure they are valid.

How can I provide multimodal input, mockups, or documents to Priset?​

You can attach images (PNG, JPG), Word documents, PDF files, or Figma documents to your prompt. You can also specify full absolute local paths (e.g., C:\temp\design.png). Priset can scaffold UI components, generate client-side screens with backend endpoints, or read visual annotations and red boxes drawn on mockups.

Can Priset crawl web styles or generate code from live sites?​

Yes, Priset has a built-in web crawler. You can provide a live URL in your prompt to extract and apply styles to your solution (provided the target site allows crawlers).

How do I fix runtime errors or stack traces with Priset?​

Simply feed the runtime error and stack trace back into Priset, and it will analyze the issue, locate the bug, and provide a fix.

How do I start a clean session or switch tasks?​

Click the New Session Button when switching to a new task. This clears the context history and gives sub-agents a clean slate.

How do I manage past sessions or clean up my workspace?​

Click the Manage Sessions button to reload previous conversations or delete old/resolved conversations.

How do I force Priset to refresh its codebase understanding?​

If you made external changes to your codebase, click the Re-Analyze Solution Button to manually force Priset to re-examine your project.

How do I manage my subscription or reset my password?​

You can manage billing and update payment details via Manage Priset Subscription in your Account menu. If you forgot your password, use the Forgot your password? link directly on the IDE login screen.

Which IDEs does Priset support?​

Priset integrates seamlessly into Visual Studio, VS Code, JetBrains IDEs, and Open VSX IDEs (like Antigravity), and supports dark and light themes matching your IDE preferences.